We are happy to be able to tell you that with your help and the hard work of our Operations teams, we have restored service levels for processing and issuing new life insurance contracts back to within our pre-pandemic targets.
As you have seen in our regular updates throughout 2021, key metrics for issue times have continued to trend in a positive direction. The same is true for our other indicators like underwriting decisions and data entry. The result is that we are once again able to provide the level of service you expect and rely on from Empire Life.
This progress continues as you can see below for the period ending August 15th* with nearly every key indicator trending positively over the past six months. Note the significant improvements in issues times for applications using the electronic health questionnaire:
Remarkably, these gains have been achieved at a time when Empire Life’s volumes of new life insurance business are trending near all-time highs. This would not have been possible without your partnership and willingness to work with our teams as we adapted to the new business reality in real-time.
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