Boosting our strong service levels
At Empire Life we are always listening to your feedback to help shape areas for our continued improvement. Servicing your clients as efficiently as possible is one of those top priorities. We are happy to share that the average number of workdays to process client applications continues to decrease, which means that your clients are being helped even quicker.
For the first half of September, when using the electronic Health Questionnaire (eHQ) and eContract delivery with Fast & Full® applications, policies were issued in 13 workdays on average1 . This is encouraging, as the metrics below are the average issue times, we know that many policies are issued MUCH faster, often within hours.
Did you know?
There are multiple ways to determine new business. Status inquiries may be made via the Business Centre, Advisor Portal or through email. Over 90% of emails are handled by Customer Service within 1 day.
In addition, you can speed up the application process for your clients by using the Fast & Full Life app and opting for the electronic health questionnaire (eHQ) and eContract delivery. By doing this, you can earn up to 20% more FYC2 until September 30, 2022, with the eBundle Bonus. See below for more information.
We'll continue to keep you posted on our progress and actions to improve the processing times in the coming weeks.
Thank you for your continued support!