New Fast & Full® enhancements: Improved underwriting questions for the Adult Short Questionnaire in eHQ

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2023 UW Question Enhancements Launch - V2 EN

Beginning December 15, 2023, Empire Life is pleased to announce that we are enhancing our Adult Short Electronic Health Questionnaire (eHQ) in our popular Fast & Full Life application to reduce the interview time when the client has no significant health history.

We understand the importance of efficiency and are making significant strides to achieve a streamlined and expedited underwriting experience for the Adult Short Questionnaire. In this new release, we're providing even more clarity to the questions to include specific time frames, more help text to assist the client and advisor with understanding and disclosure and changing the interview flow in some areas to group similar questions for an overall more efficient short adult interview in eHQ.

What's changing?

eHQ enhancements in the adult short questionnaire

Increase in eligibility for adult short questionnaire: Clients aged 18 to 50 can apply for up to and including, $1,000,000 of total coverage. This means these clients will be asked fewer questions than clients at other ages or those applying for other coverage amounts. This should significantly help to increase straight through processing.

Grouping similar questions: Similar questions, such as those regarding tobacco and alcohol usage, have been grouped together and moved to the beginning as the client can generally answer these types of questions quite easily.

Responses to common questions: Commonly disclosed conditions are now available when a client answers 'yes' to a question. This should help the client and advisor with disclosure and collecting the information necessary to underwrite and reduce escalations and emails requesting additional information.

When you log in to the Fast & Full Life application today, this new release will already include the new Adult Short Questionnaire in eHQ. Check it out now!

FOR ADVISOR USE ONLY - NOT FOR DISTRIBUTION TO THE PUBLIC.

The information in this document is for general information purposes only and is subject to change without prior notice. Empire Life assumes no responsibility for any reliance made on or any inaccuracy in the information contained in this document.

Policies are issued by The Empire Life Insurance Company.

The Empire Life Insurance Company
259 King Street East, Kingston Ontario K7L 3A8
1 877 548-1881
info@empire.ca - www.empire.ca
8:30 am to 5:00 pm, EST weekdays

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