We’re excited to announce that we’re moving our travel emergency assistance program to Trident Global Assistance effective May 1, 2022. With over 75 years of combined expertise in the travel assistance field, the Trident Global Assistance team has the operational know-how and expertise to serve you well, should you have a travel emergency and need assistance.

What's changing?

Some of the information on your benefit card is changing: 


New travel emergency
assistance provider
Trident Global Assistance

New phone number
1 855 537-1722 (For USA and Canada)
416 814-7605
(International collect call)

Does this affect my benefits?

There is no change to your travel emergency assistance program. We are simply moving to a new service partner, Trident Global Assistance.

What do I need to do?

  • Use your existing benefit card until April 30, 2022
  • On May 1, 2022, log into the plan member website
    and download the updated benefits card
  • Starting May 1, 2022 and call Trident Global Assistance
    in case of a travel emergency at 1 855 537-1722 (For USA and Canada)
    or 416 814 7605 (International collect call)

Want more information?

Download the Travel Emergency Assistance Program brochure here.

Download the flyer version of this page here.

Trident print version 

Under the Travel Emergency Assistance program, Trident Global Assistance Inc. provides out of province travel emergency medical assistance, claim administration and cost containment services for employees and their dependants who have extended health benefits under their group benefit plan insured by Empire Life. Empire Life will assume no responsibility for any negligence, wrongful acts or omissions of Trident Global Assistance Inc. or its agents, or for medical advice or legal counsel given by any physician or other health care professional and/or attorney as part of the services provided by Trident Global Assistance Inc. For complete details regarding the terms and benefits of the program, including a complete list of limitations and exclusions, please refer to your Employee Benefits Booklet or contact your Plan Administrator.